Life can be a real pain at times and I understand that every now and then things don’t work out as planned.
However, I am a sole trader and a small business that relies on having my guests turn up to their booked appointment, not only so that I can get paid but also so I can continue to run my business for the many guests that show up as scheduled.
When you don’t attend your appointment or don’t give me enough notice that you can’t attend, that also means that I have turned away other salon guests because that time was allocated to you specifically for that service, which is not fair on me or the other guest.
So to protect all of my loyal guests appointments, to protect my business from loss of trading, and to ensure your appointment is relaxing and enjoyable, I have adopted the following salon policies. I may use discretion and waive the policy where I deem necessary.
I greatly appreciate your support of my business and I will endeavor to provide the utmost professional service to you at every appointment.
NO SHOWS AND LATE CANCELLATIONS
All no-show clients, and cancellations less than 24 hours before the appointment may incur 50% of the cost of the appointment.
All first time no-show and late cancellation clients will be required to pay a 50% deposit for all future appointments at CROP. Low Tox Hair. Repeat offenders will be required to pay 100% deposit for a future booking. CROP. Low Tox Hair reserves the right to refuse booking where deemed necessary.
Please try to give at least 48 hours notice for cancellations to enable me to fill the appointment.
Booked services cannot be cancelled on arrival of appointment, so if you wish to change what you're having done, please do so before you turn up for your appointment.
All clients will be sent a confirmation SMS one day prior to their appointment. Failure to confirm by replying 'YES' to the SMS will result in the appointment being cancelled.
If you are late to your appointment, then that will result in your appointment being cut short. For example, if you have booked for a full head of foils and you are 20 minutes late, you will only be getting a 3/4-1/2 head of foils, but will be charged for a full head as that time was allocated to you. When I allocate a certain amount of time for a service, it is because I need that time to perform your service to the best of my ability. If you are late, it means I have to rush which reduces the quality of my work, it means I run late for the rest of that day, the rest of my guests run late for the rest of their day and I get home late to my family. So therefore if you are late, you will get whatever I have time to do in the rest of the appointment slot.
HOME HAIRCARE AND COLOUR RESULTS
I am a highly trained technician and will provide professional colour results using the finest products available. CROP. Low Tox Hair cannot guarantee lasting results unless you are using recommended home hair care purchased from CROP. Low Tox Hair or if you swim regularly. If you are using unprofessional (chemist/supermarket brand) hair products at home, I highly recommend having a clarifying treatment before your colour service, or switching to professional products 6-8 weeks before your service to guarantee results and minimize the chance of a chemical reaction happening.
As per the Small Business and the Competition and Consumer Act, any problems with your service must be reported within 1 (one) week of the original service by phone call or in person. CROP. Low Tox Hair will then endeavour to fix the service or replace the product at no charge, as soon as humanly possible.
All prices listed on this website are current from 1st March 2020 but are subject to variation with consultation. Prices are a starting point and may vary with the length and thickness of hair. To obtain an accurate quote, please schedule a free consultation at CROP. Low Tox Hair.
CHILDREN & VISITORS
Due to NSW’s strict OH&S laws, all children under the age of 18 that are not receiving a service must remain seated on the front sofa and are not permitted to be on the salon floor. We work with hazardous chemicals, sharp and very hot tools, your child’s safety is important to us and it should be to you too.
Out of respect to all of my clients who spend their hard-earned money to have valued relax and pamper time with me, unruly and loud clients and/or their children will be asked to leave the salon.
If you wish to bring a friend to the salon with you, please call the salon to ask if this is OK, as the salon is a small space and on busy days such as Saturday mornings, all the chairs are full and we are unable to accommodate friends/children/partners of our guests.
If you are unwell, please reschedule your appointment. I can afford one missed appointment but I cannot afford to miss a whole week of work because I end up getting sick. I reserve the right to refuse service if you are noticeably ill.
I have no problem with anyone using their phone AFTER I have applied their colour. If you are on the phone while I am applying your colour, I take no responsibility for getting colour on your phone or missing a patch behind your ear because I can't get to it. For me to do my job effectively I need to move your head and access all areas of it. If you are on the phone while I am rinsing your colour, I take no responsibility for your phone getting wet. I do not have time to wait for you to finsh your phone call and neither does you colour. If you are on the phone while I am cutting your hair, I will cut around it. Please be considerate when using your mobile phone in the salon while receiving a service.
Policy last reviewed and updated December 2019
Thank You for taking the time to read my salon policies, any queries, please don't hesitate to contact me.